Reference

How We Handle Your Account Information

We collect and protect data needed to run your account, process deposits through bKash, Nagad and Rocket, and verify withdrawals. This policy explains what we collect, why we need it, and how you control it.

Account securityPayment wallet dataAccess controlsRetention periodsContact rights
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benggol bet How We Handle Your Account Information
DATA PRACTICES

How We Keep Your Information Safe

We built our data-handling approach around the payment and account flows Bangladesh players use every day. Wallet details stay encrypted, cookies remember your session without storing sensitive fields, and account access requires your password plus an OTP sent to your registered mobile. Here's how each layer works.

Wallet encryption When you deposit via bKash, Nagad or Rocket, we store only the transaction reference and amount. Your wallet PIN and full account number never reach our servers; the wallet provider handles authentication on their end.
Cookie use We set a session cookie when you log in so you stay signed in as you move between slots, live tables and the sportsbook. The cookie expires when you close the browser or log out. We also use a language-preference cookie so the site opens in English next time.
Account verification Withdrawals trigger a verification step: we send an OTP to your registered mobile and match your wallet name against the account name you gave us when you signed up. This stops anyone else from pulling funds if they guess your password.
Data retention Active account records stay on file as long as you keep playing. If you close your account, we delete gameplay logs and wallet history after any hold period required by law in eligible regions, but keep a minimal record of the account existence for dispute resolution.
CONTACT CHANNELS

Reach Us About Privacy Requests

If you want to see what data we hold, update your account details, or request deletion, contact us through any of these channels. We respond to privacy requests within a few business days and walk you through the verification steps needed to confirm your identity before releasing or changing account information.

Live chat Open the chat widget in the lobby footer or account page and tell the agent you have a privacy request. We verify your account details and handle most requests during the chat session itself.
Email support Send your request from the email address linked to your account. Include your registered mobile number so we can match the record. We reply with next steps or the data export you asked for.
Account page Log in and head to account settings to update your mobile number, email or password yourself. For broader requests like data export or account closure, use chat or email so we can verify your identity first.

Privacy Policy Questions

We collect your mobile number, email, date of birth, wallet holder name and device type. We need these to verify your identity, process bKash, Nagad or Rocket deposits, and send withdrawal confirmations to the right person.

We share transaction references with the wallet provider processing your deposit or withdrawal so they can match the payment to your account. We do not share wallet details with marketing partners or third-party analytics platforms.

Yes. Contact support through live chat or email and ask for account closure and data deletion. We verify your identity, close the account, and delete non-essential records after any legal hold period required in eligible regions.

We use a session cookie to keep you logged in and a language cookie to remember your preference. Both are essential for the site to work. If you block cookies in your browser, you will need to log in again on every visit.

Log in, go to account settings, and enter your new mobile number. We send an OTP to the new number to confirm you control it, then update the record so withdrawal confirmations reach the right device.

We log your IP address when you sign in to detect unusual login patterns and prevent account takeovers. We do not track your physical location beyond confirming that access is allowed under local law in eligible regions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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